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SERVICES & FEES

Your next step.
Clearly planned.

How our support works, what's included, and what you pay. Start with the route that fits your needs—from a hospital appointment to a second opinion and coordinated treatment in China.

Start before you fly ↓ Explore our network ↗
WHERE WOULD YOU LIKE TO START?
01

I know where I want to go.

You have a hospital in mind and need help with booking, communication or on-site interpretation.

Go directly to appointment support. A second opinion is not required.
Appointments & interpretation →
02

I need guidance on my options.

You want specialist advice, a clearer treatment direction or help comparing options before deciding whether to travel.

Start with a US$300 second opinion. Decide on treatment coordination afterwards.
Remote second opinion →

Not sure which route fits? Start with a free meeting. We will help you identify the appropriate service before you commit.

01 / BEFORE YOU FLY

Understand your options.
Then decide.

Choose a hospital for your remote review, or ask HSMC to recommend leading specialist teams with expertise in your condition. When a comparison would be helpful, we can coordinate reviews by two teams. We help you understand their recommendations and consider practical next steps for care in China.

REMOTE SECOND OPINION & SPECIALIST MATCHING
US$300
Per patient · specialist review & coordination

A first step for informed decisions.

No obligation to travel or begin treatment. The decision remains yours.

What you receive

  • Your choice of hospital, or specialist teams recommended by HSMC for their expertise in your condition. We contact the hospital and coordinate the remote review.
  • Where needed, reviews by two specialist teams to compare recommendations and treatment pathways, generally across different hospitals.
  • One detailed written report bringing together the doctors' advice, preliminary treatment options and estimated future treatment costs. Medical summary translation and record organization are included, with no current volume limit.
  • Help understanding and comparing the doctors' advice, with coordination recommendations based on your situation, treatment goals and practical arrangements. You make the final decision.

Before review, we confirm the hospital or team and whether two-team comparison is needed by email or SMS. Doctors provide the medical opinions; HSMC helps explain, compare and coordinate the next steps. The review uses your existing reports and does not include independent re-reading of scans or pathology. If required, we can coordinate an in-person hospital appointment.

How your second opinion works

  1. 01

    Share your needs & records

    Start with a conversation. Confirm authorization before sharing existing reports, treatment history and your preferred hospital, if any.

  2. 02

    Agree the review & fee

    Confirm the hospital or recommended team, whether a two-team comparison is needed, and the US$300 service before review begins.

  3. 03

    Receive specialist advice

    We contact the hospital, coordinate the review and consolidate the doctors' advice, preliminary options and estimated costs in writing.

  4. 04

    Discuss & decide

    We help compare recommendations and practical next steps. You decide whether to travel, which team to choose and whether to proceed.

Required before either comprehensive treatment coordination package. The US$300 fee is separate and is not credited against the US$2,000 or US$5,000 coordination fee.
02 / WHEN YOU KNOW WHERE TO GO

Appointments &
on-site interpretation.

For a consultation, a straightforward treatment or a hospital you have already chosen. All options include VIP pathway coordination, subject to the hospital's arrangements and availability.

APPOINTMENT SUPPORT

Appointment coordination

US$100+
Up to two patient-selected hospitals
  • You choose the hospitals; dates follow actual clinic schedules.
  • Appointment coordination only; hospital charges are paid separately.
  • Any fee above US$100 is quoted and agreed before booking.
APPOINTMENT SUPPORT

Appointment + English interpretation

US$200
Per session · same day, same campus
  • Appointment coordination is included.
  • On-site spoken interpretation; written translation is not included.
  • Cross-campus support requires a separate quote and staffing confirmation.
APPOINTMENT SUPPORT

Appointment + other languages

US$300
Per session · same day, same campus
  • French, Spanish, Russian or Arabic.
  • Appointment coordination and on-site spoken interpretation are included.
  • Hospital charges and written translation are separate.

How appointment support works

  1. 01

    Tell us your preferences

    Share your chosen hospital, available dates, clinical needs and preferred language.

  2. 02

    Confirm arrangements & fee

    We check availability and confirm the service scope, price and payment arrangements before booking.

  3. 03

    Attend with the support you chose

    Receive booking details and preparation instructions. On-site interpretation is arranged if included in your selected service.

Hospital fees are not included. Named specialists are not guaranteed. Please confirm the date, campus and language before booking.

03 / WHEN YOU DECIDE TO PROCEED

Comprehensive
treatment coordination.

After your second opinion, if you decide to travel and proceed with treatment, we coordinate the agreed care plan—from appointments and admission through treatment or surgery and discharge. One overall treatment plan is one case, with its scope confirmed in writing.

From decision to coordinated treatment

  1. 01

    Complete your second opinion

    Begin with the separate US$300 review to understand specialist recommendations and possible pathways.

  2. 02

    Define your case & fee

    If you choose to proceed, agree the treatment objective, hospitals, included stages, endpoint and coordination fee in writing.

  3. 03

    Arrange travel & treatment

    Coordinate the agreed appointments, VIP pathways, admission and treatment details, with English support at key milestones.

  4. 04

    Discharge & agreed follow-up

    Coordinate discharge and onward communication. Additional trips, treatment stages and follow-up follow your agreed case scope.

ONE AGREED TREATMENT PLAN · ONE CASE

Non-cancer Treatment Coordination

US$2,000 / case

For surgery, interventional care and complex inpatient treatment.

  • Coordinate appointments, pre-treatment arrangements, admission, treatment details and discharge within the agreed plan.
  • Includes VIP pathway coordination and English accompaniment at key milestones.
  • For simpler treatment, appointment support with interpretation may be sufficient.
ONE AGREED TREATMENT PLAN · ONE CASE

Cancer & Clinical Trial Coordination

US$5,000 / case

For an agreed overall cancer care or clinical trial pathway.

  • Consolidate physician advice, help compare options and coordinate communication across the overall plan.
  • Coordinate appointments, VIP pathways, admission, treatment arrangements and discharge.
  • For trials, coordinate eligibility review and hospital communication. Enrollment and access to investigational treatment depend on the trial team.
Plan your service budget: US$300 second opinion + US$2,000 non-cancer coordination = US$2,300; or US$300 + US$5,000 cancer / clinical trial coordination = US$5,300. Hospital and third-party charges are additional.

Personal support at the key milestones.

01Specialist consultations
02Hospital admission
03Discharge & handover

Included within your agreed case

Appointments & treatment communication

Coordinate the appointments, care details, VIP pathways and admission arrangements needed for the agreed plan.

Records & practical arrangements

Record organization, written translation, pathology / imaging material transfer coordination and itinerary planning. No current document-volume cap within the case.

English support & key-milestone accompaniment

English is the default coordination language. In-person accompaniment is included at the core milestones listed above.

Confirm separately before proceeding

Continuous interpretation

Key-milestone support is included. Additional or continuous on-site interpretation may cost extra; see the interpretation services above and confirm a quote first.

Additional languages

Coordination packages default to English. Additional French, Spanish, Russian or Arabic interpretation is US$200 per day, with scope and availability agreed in advance.

Your case boundary

The written scope identifies the care objective, hospitals, treatment stages and endpoint. Repeat trips, further treatment and follow-up are included only where specified in that scope.

Two separate types of charges.

Our coordination fee does not replace the hospital bill.

HSMC service fees

For the coordination, communication and agreed language support described on this page. Confirm the scope and price before you proceed.

Hospital & third-party charges

Consultations, investigations, procedures, treatment, medicines and hospital admission are charged separately. Accommodation, transport, visas and actual courier costs are also excluded.

Treatment estimates are preliminary and may change after in-person assessment. Any extra HSMC support is quoted and agreed before it is arranged.

Scope, changes & refunds.

How is a treatment case defined?

One agreed overall treatment plan counts as one case. We confirm the care objective, participating hospitals, included stages and endpoint in writing. A new diagnosis, recurrence or independent treatment plan may require a new scope and quote.

What if I do not proceed with treatment?

For comprehensive coordination, if treatment does not proceed, actual costs already incurred for confirmed appointments or bookings are deducted and the remaining coordination fee is refunded. We provide an itemized settlement. If treatment has already begun, changes or termination are handled under your written case agreement.

Can I change or cancel an appointment?

Appointment-only support includes one date change with at least three working days' notice. Once an appointment has been secured, the appointment service fee is non-refundable if you cancel or stop the service. Dates follow actual clinic schedules; a named expert cannot be guaranteed.

What are the interpretation change rules?

Rescheduling requires at least three working days' notice. Patient lateness, cancellation or a no-show does not qualify for a refund. If HSMC cannot arrange the booked service, the applicable service fee is refunded. Same-day, same-campus service counts as one session; cross-campus support is quoted separately.

What if the hospital changes or cancels my booking?

If the hospital cancels or changes a booking and the affected service cannot be delivered, the affected HSMC service fee is refunded. Hospital and other third-party charges follow the respective provider's refund rules.

Does a VIP pathway guarantee treatment or a named specialist?

All services include VIP pathway coordination. Hospital acceptance, clinician availability, admission, procedure timing and trial eligibility remain subject to hospital and medical-team confirmation. HSMC coordinates arrangements; physicians provide medical advice and you decide whether to proceed.

How are records shared?

We confirm your authorization and the intended hospital or specialist recipients before sharing medical records. Please contact us to agree a submission route. This page does not collect medical documents or accept payment.

Let's choose the right starting point.

Tell us what you already know—and what you need help arranging.

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