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CONTACT HONG SHANGHAI MEDICAL CONCIERGE

A clearer next step
starts with a conversation.

You do not need to have chosen a hospital or decided to travel. Tell us what you would like to understand or arrange. Our Shanghai team will help you identify the right starting point.

The introductory meeting helps clarify your needs and our services. Specialist second opinions and coordination services are charged separately.

HOW CAN WE HELP?

Start with your needs.

Whether you need an additional specialist perspective, help with a chosen hospital, or a conversation about collaboration, there is a clear route to our team.

01

Explore treatment options

You want specialist advice, help identifying a suitable team, or a comparison of possible pathways before deciding whether to travel.

Remote second opinion · Complex treatment coordination Your main question, country and preferred timing.
Explore second opinions →
02

Arrange a hospital visit

You already have a hospital or specialist in mind and need help with an appointment, health screening or on-site interpretation.

Appointments · Screening · Interpretation Your preferred hospital, visit dates and support needed.
View appointment support →
03

Discuss a partnership

You represent a pharmacy, clinic, hospital or healthcare organization interested in connecting your community with specialist advice and care coordination in Shanghai.

Local healthcare partners · International collaboration Organization name, country, role and interests.
Explore partnerships →
YOUR FIRST MESSAGE

A short introduction
is enough to begin.

We will help clarify what information is needed next. For the first conversation, there is no need to send a full medical file.

  1. Your name and country Let us know where you are based and how you prefer us to contact you.
  2. What you need help with Briefly describe your question, the service you are considering, or your preferred hospital.
  3. Your preferred timing Share when you would like to arrange a review or visit, and any planned travel dates if known.

Initial inquiries and coordination are handled in English. Other-language on-site interpretation can be discussed when confirming your service.

Before collecting or sharing medical records, we confirm your authorization, the documents needed and the submission route. Please avoid sending sensitive records in a first message.
WHAT HAPPENS NEXT

Understand first.
Decide with clarity.

You choose how far to proceed. We help make the service, responsibilities and arrangements clear at each stage.

01

We clarify your needs

We discuss your question and whether a second opinion, direct appointment or another type of support is appropriate.

02

We explain the next step

Before a paid service begins, we confirm the scope, HSMC fee and any separate hospital or third-party charges. Relevant records are requested through the agreed process.

03

You decide whether to proceed

You choose the service, hospital and pathway. A first conversation does not require you to book treatment or travel to China.

Before you get in touch.

Do I need to choose a hospital first?

No. Tell us your needs and we can help identify suitable specialist teams. If you already have a preferred hospital, tell us and we will coordinate with it where possible.

Is the first meeting a medical consultation?

The introductory meeting is with HSMC to understand your needs and explain our services. It does not replace specialist medical advice. A formal remote second opinion is a separate paid service coordinated with the reviewing team.

Can I book an appointment without a second opinion?

Yes. Standalone hospital appointments and appointment-plus-interpretation services do not require a second opinion. Comprehensive treatment coordination starts with the separate US$300 second opinion.

Is this an emergency contact?

HSMC provides planned coordination services and is not an emergency service. If urgent medical help is needed, seek local emergency care immediately.

Read All FAQs ↗
HONG Shanghai Medical Concierge is operated by Chenhong (Shanghai) Health Management Co., Ltd. Shanghai, China.

Email Our Medical Team

We typically respond within 24 hours

medical.inquiry@shanghaihealth.center
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